Privacy

Who we are

Web Design Dartmouth provides web design, development, SEO and related digital services.

For the purposes of this privacy notice, Web Design Dartmouth is responsible for the personal information collected through this website.

Information we collect

Most of the website can be used without giving us any personal information.

If you contact us through the website, by email or by phone, we may collect information such as your name, email address, phone number, company or organisation, and anything you choose to include in your enquiry.

Our web server may also process basic technical information when you visit the website, such as your IP address, browser type, device information, requested pages, date and time of access, and information needed to keep the website secure and working correctly.

How we use your information

We use personal information to respond to enquiries, discuss potential projects, provide requested services, manage client relationships, administer the website, prevent misuse, keep appropriate business records and comply with legal obligations.

We do not sell your personal information.

Information submitted through the contact form is not automatically added to a marketing list.

Our lawful reasons for using your information

Depending on the circumstances, we process personal information because it is necessary to take steps you have asked us to take before entering into a contract, because it is necessary to perform a contract with you, because we have a legitimate business interest in responding to enquiries and operating the website, or because we need to comply with a legal obligation.

Where processing relies specifically on your consent, you can withdraw that consent at any time.

Contact forms and email

When you submit the website contact form, the information you provide is used to send your enquiry to Web Design Dartmouth.

The form currently asks for your name, email address, optional phone number and message.

A temporary server session is also used to help protect the form against misuse and fraudulent submissions.

Email is provided through a third-party email service provider. Like most email systems, messages may be stored on the provider's systems while they are being delivered and retained.

Who we share information with

We only share personal information where there is a legitimate reason to do so.

This may include website and email hosting providers, technical service providers, professional advisers such as accountants or solicitors, subcontractors involved in delivering work where appropriate, and public authorities where disclosure is legally required.

Where another organisation processes information on our behalf, we expect it to handle that information securely and only for the agreed purpose.

International transfers

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

The exact period depends on the nature of the information and our relationship with you.

An enquiry that does not become a project may be retained for a reasonable period so that we can refer back to previous conversations.

Where an enquiry becomes a client relationship, relevant correspondence, project information, invoices and business records may be kept for longer where needed to deliver the work, maintain appropriate records, resolve disputes, or meet accounting, tax and legal obligations.

Information that is no longer required will be deleted or securely disposed of where reasonably practicable.

Keeping information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

No internet service or email system can guarantee absolute security, but we aim to collect only what we need and use appropriate safeguards for the information we hold.

Your rights

Depending on the circumstances, UK data protection law may give you the right to ask for access to your personal information, correct inaccurate information, request deletion, restrict certain processing, object to certain uses of your information, or receive information in a portable format.

Where we rely on consent, you may also withdraw that consent.

If you would like to exercise a data protection right, email info@webdesigndartmouth.com.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at info@webdesigndartmouth.com so we have an opportunity to investigate it.

You also have the right to raise a complaint with the Information Commissioner's Office, the UK's data protection regulator. You can find information about making a complaint at ico.org.uk.

Links to other websites

Our website may contain links to websites operated by other organisations.

Their privacy practices are outside our control, so you should read the privacy information provided by the relevant website if you follow an external link.

Changes to this privacy notice

We may update this privacy notice when the website, our services or data protection requirements change.

The current version will always be available on this page.